Frequently Asked Questions

General Questions about Stumptown Stairs’ Solutions

What services does Stumptown Stairs offer?

Stumptown Stairs provides a range of custom stair services, including design, installation, repair, and replacement for both residential and commercial properties in the greater Portland area.

Where is Stumptown Stairs located?

Our headquarters is located in the Portland area and we serve properties within approximately a 100-mile radius. If you are outside of this area, just let us know and we will see what we can figure out!

How can I contact Stumptown Stairs?

You can reach us by phone at 503.830.1903 or email at info@stumptownstairs.com. Alternatively, you can fill out the contact form on our website.

Services

Do you design custom stairs based upon our needs?

Yes, we specialize in custom stair design tailored to your specific needs and preferences.

What types of properties do you work on?

We work on both residential and commercial properties, offering custom stair solutions for homes, offices, retail spaces, and more.

Can you repair existing stairs?

Absolutely, our team is skilled in stair repair and can address issues such as damaged treads, loose handrails, or unstable structures.

Do you provide stair replacement services?

Yes, we can replace existing stairs with new, custom-designed ones to enhance the aesthetic and functionality of your space.

Process

How does the stair design process work?

Our design process begins with a consultation to discuss your vision, followed by drafting and finalizing the design before moving on to construction.

What materials do you use for stair construction?

We work with a variety of materials, including wood, metal, glass, and more, to create stairs that match your style and durability requirements.

How long does it take to complete a stair installation?

The timeline for stair installation varies depending on the complexity of the project. We provide estimated timelines during the consultation phase.

Do you handle permits and regulations?

Yes, we are familiar with local building codes and regulations and can handle the necessary permits and inspections for your stair project.

Costs

How much does a custom stair project cost?

The cost of a custom stair project depends on factors such as materials, design complexity, and size. We provide detailed quotes after the initial consultation.

Do you offer financing options?

Yes, we offer financing options to help make your custom stair project more affordable. Contact us for more information.

Are there any additional fees I should be aware of?

We strive to be transparent about costs and will outline any additional fees, such as permits or special materials, in your project quote.